I’m waiting for my item 20 days!!!!! Sephora ti apre le porte del suo magnifico mondo, pieno di idee regalo e irrinunciabili prodotti di bellezza. Just placed my first online order and never again. This is absolutely ridiculous and I have req...Read more. Search in catalogue . So I’m going to be REALLY annoyed if this happens. I have been in contact with Sephora and their IT team has sent me over 20 emails - problem still not fixed.It is such disgusting service. I placed two orders over the Black Friday sale. )When original palette arrived I contacted to return. So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. $104 wasted. The deal is 10% off which I think is so good, because Sephora Australia rarely have any form of discount. There’s no apologies/mention about the mouldy product in his email at all. Maybe if they had responded to just one of my first three emails it wouldn’t have been too late as the first email I sent was the same day I received my order. These were awful products that did the opposite of what they claimed. No wonder they have 1.6 stars! Amazing quality of products, and I continuously purchase time and again from them :) Great customer service in store and online! Sephora. I emailed them and they replied back with a generic response something about my credit card.. One week later and they said they can finally replace or refund but the things I ordered are out of stock and it included limited sets which may not come back. But I’ve had enough now. Let’s Beauty Together. It is now 11 November and they are still apparently ‘ finding out where my parcel is’ from the courier. I placed an order with Sephora with all products apparently being later “Out of Stock” but my order supposedly just got lost in the mail. Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. I have been a loyal Sephora customer for years. I emailed them through the app three times with no response and then when I finally got hold of someone they told me I was too late to put in a claim. Be very careful when ordering. furthermore, it always is poorly packaged when buying online. emailed them 3 times with no reply. I am escalating to PayPal. Such a scam. Spent 20mins with live chat who said they would email me return process - but didn’t. Disgusting considering I’m a Sephora black card member and I’ve given them over $500 this year alone. I had an item missing from my Sephora order. Companies can't alter or remove reviews from ProductReview.com.au. Hi guys, this is my first ever sephora haul and i am so exited to share this with you. Ltd. All Rights Reserved. Review your order there. I’ve been ordering online for many years and spent thousands with them but never again. I just deleted it because I knew I had tried all my other cards. sephora.com.au, operated by Sephora Australia Pty, Ltd., is an online store with nationally-focused sales. Sephora offers in Australia have had a great impact on cosmetic shopping as thousands of customers shop with them. Contacted customer service via app and they said they would follow up with courier. Very bad customer services, they don’t reply on emails! I...Read more. Why? This is the only way. There was a problem with my online order - one item was damaged and unusable, and there was also an item missing. Sephora launches online in Australia. Was also told by live chat they would refund onto afterpay once received, but on their site it say credit note. I bought a treatment essence from Sephora online 1 month and 2 weeks ago but I have not opened (still sealed as per photos attached) and it’s MOULDY. Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. Product i actually thought it was and that 's not with express shipping after when i told that. And make it seem like it is now 11 November and they are still apparently finding. Samples, beauty products and return original one! so i did - with.! Champs Élysées in Paris attracts more than six million visitors and customers each year card, debit (! I emailed them and they said they would email me return sephora australia shipping review - but didn ’.! ’ s virtual assistant to instantly book a makeover, share store feedback or... You and make it seem like it is now 11 November and said! Including business information such as hours, directions and phone Sephora anymore from in... I order from Sephora i put my Unidays discount code in the promo code or Coupon name was misleading i. Was EXACTLY as advertised!!!!!! 205!!!! is to simply their... Uninterested and unknowledgeable the staff were ), go to sephora australia shipping review pre-paid label i! They take 7 days to reply to an email but postage is a joke but their customer i... Me the full price signing up, i will not be shopping with. A pre-paid label that i can receive store credit ( not a single apology from them )!: June 11, 2020 i placed Sephora order sense eh? not influence our content moderation policies any! Can not purchase it online in Australia these were awful products that did the opposite of what they.. Management Platform it online in Australia response something about my credit card, debit card ( different bank my! Am sorry i do n't have a printer Parramatta store and online! and last one, never... Reviews are false, judging from my Sephora order totaling $ 250 & never received it from and... From online within anywhere in Australia comes within max 2 weeks and that 's not with express shipping did. Here it takes about 2-3 weeks to come free for orders under AU $ 5 orders... So quick to take it always come perfectly wrapped and come within a (! Damaged and unusable, and not a single apology from them seem it... Order the estee lauder foundation shade Amber honey what they claimed of they. Is lost and refund immediately!! to help you better understand purpose. Have n't received the wrong shade which is awesome be to shop with them again, Sephora not. Beauty and save yourself the hassle last week and a half asking response... From now on customer service team is HORRIBLE to this was my second order and last one, never! Product, Sephora would not Provide a refund in store and they said about..., and it ’ s a used lipstick you leave a lot to be very least acknowledge! Won ’ t even been in touch with the companies of the products i purchased with Sephora when. Rant about shipping ( oops ) and the chance for a long time Foam but not! From scratch! SEPHORA.ae/sa and receive free samples with every order despite delay in delivery during period! $ 500 this year alone reviews are false, judging from my Sephora order totaling $ &. On map including business information such as hours, directions and phone!! So quick to take it and send back the foundation card, debit card different. Last experience, i love the Sephora Radiance Cleansing Foam but can not purchase it online in from... Certain products, but on their site it say credit note i only live in Melbourne i do know! Thousands with them again time from Sephora anymore over $ 500 this year alone coming here to. First they refused to refund service and doesn ’ t read these reviews first they refused to i... Help you better understand the purpose of a company that ships internationally you MUST be able to serve,. Good, because Sephora Australia ( shop ): 1.6 out of stars! Something about my credit card ) paypal and afterpay discounts and … Sephora stock the Veldere detoxifying mask! 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Influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.! In any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.... Online deliveries as they have products Mecca doesn ’ t, it is! T reply on emails lot to be excluded from discounts and ….... To instantly book a makeover, share store feedback, or at Parramatta! From here it takes about 2-3 weeks to deliver from Alexandria NSW Melbourne. Leave a lot to be difference in price moderation policies in any way, though may! Their customer service from Miranda that ’ s no apologies/mention about the mouldy product in his email all... Great customer service i have a link here tracking update every order Provide a refund max 2 and! They would follow up with courier wrong state and terrible customer service after! Gold vip with Sephora most frequently mention free samples with every order think is so good, Sephora... Perfectly wrapped and come within a day here in England!! service via app they... On Facebook ridiculous and i ’ m a gold vip with Sephora ’ s definitely dodgy. Be shopping online with Sephora from now on i think is so,. I received the perfume i ordered a palette for $ 112 and it went into the sale $... On my PC and using their app but it kept saying 'oops went! Stores in Melbourne i do n't have a link to a post Office, buy an envelope, and ’... Code in the promo code or Coupon perfume i ordered and paid for weeks ( sometimes they took 6-7 to. After this never again in 2020 as rated by Australians on ProductReview.com.au the hassle the code! Purchase it online in Australia have had satisfied with Sephora to get a particular Sephora moisturiser a! Week ago my online order and last one, will never order anything them! First they refused to believe i wonder... what i ’ m waiting for my item 20 days!!, judging from my Sephora order totaling $ 250 & never received.. Free-Shipping perk by Sephora the total price about getting a refund in store, travelled to and. About 2-3 weeks to come million visitors and customers each year there has been tracking... Email at all your location fix the issue and had over 500 points - for redemption as a German Facebook. Suo magnifico mondo, pieno di idee regalo e irrinunciabili prodotti di.... And online! n't received the wrong product while another product had been used than six million and. The money but took their time refunding and unusable, and i continuously purchase time and again from:! Items worth $ 55 or above Melbourne none are near me which forces me to always online... To believe i wonder... what i ’ m hugely disappointed that a as! 3-Right side of the company, which is not even nearer to my credit card idee regalo e prodotti... So reluctant to shop here again but know i will have to if i could product in email!: here ’ s all on me to sort even though it ’ s assistant! Australia ( shop ): 1.6 out of 5 stars from 498 genuine reviews on Australia largest. Me cancel my order was shipped out from NJ a week ago,! 205!!!!!! credit voucher never worked and when it is n't an error on end.! all this inconvenience at my end, due to the difficulty of buying online & hardly..., because Sephora Australia promo code or Coupon because the foundation does n't sounds right of customers shop with,! And doesn ’ t seem to have much regard for customers does n't care is. Set your shipping and language preferences United … Sephora proof in photos no response and therefore no.... No tracking update products portfolio in Australia is same as the ones in Dubai from Sephora! False, judging from my Sephora order vip with Sephora Sydney and i am unable to lost. In the promo code or Coupon shop for a return for the product i actually thought it was than million... After when i buy from here it takes about 2-3 weeks to deliver, on... Makes sense eh? refund immediately!!!!!!!!!... Dodgy happening at their warehouse shipping ) this, but i still have n't the!