Bad encounters? AskReddit What's your best "the customer is NOT always right" story? Then share your hellish customer service stories below. This woman proceeds to tell me that she and her family had just checked into one of our partner hotels near Disney (partner hotel is an off-site hotel) and I also learned she booked/planned this entire website herself on our website. Sodexo is the leading provider of Quality of Life Services for working professionals. This customer-centric management style and mindset manifests in some very surprising ways. We had one woman call to reserve and hold a ticket. Start off with what you like and go from there. Bad customer service is all the rage these days. Also a dad who decided that because our restrooms were locked that the proper response is to have his 5yr old son piss on the wall in the footwear dept... First day taking inbound sale calls. Customer service, he says, isn’t about telling people how awesome you are, it’s about creating stories that do the talking for you. This is a stellar example of doing exactly that, and Morton’s deserves all of the attention they received (and more) for making it happen. I would be pleased to work with you as you take your team members to the heights of customer service … I worked for a certain software company that was somewhat see-through hint-hint, anyways, my most horrific story has to be the guy that showed up outside of our center with a 12 gauge pump action waiting for one of my co-workers to come outside screaming their name to try and get a reaction. It's not like the fryer was concealed- it was a few feet from the registers with clear visibility. You would be AMAZED by how many people scream at us because their dresses arrive EARLY. People who would open food (to try it I guess) and then put it back. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of … She started cursing me out and making a scene while I tried to get her to calm down. This is just one example. Thanks for your cooperation and enjoy the stories! Reddit is home to thousands of communities, endless conversation, and authentic human connection. BP is migrating its work environment to Microsoft 365 … Even after going out of my way to find her some brown sugar in the kitchen she was unbearably unpleasant for the rest of her meal. Press J to jump to the feed. Creeps? Press question mark to learn the rest of the keyboard shortcuts, https://www.youtube.com/watch?v=DKYJVV7HuZw. I still think about that sometimes and it makes me a little emotional. I’ll get right on that. I stayed on the phone with her until the police arrived, and everyone was okay. The Inside Story of Reddit's Redesign. During this difficult time, the safety of our customers and employees worldwide is our highest priority. ", "I work at a bridal chain and, when we have to order dresses for people, we tell them it will arrive to our store 'on or before the date provided.' Can you top these tales? Read on for some of the most absurd questions retail workers have ever heard. Share your story in the comments below. She would NOT stop, so I politely asked her to leave the store. Leyla Shams. Two live pipe bombs were found on premises November of last year. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. There's a lot of people on Reddit asking about potential purchases, airing complaints about companies, and … This one guy, however, stands out. 23 Disney World and Disneyland Employees Share the Craziest Things They've Ever Seen at Work Another time, in another state, I worked for a mentoring company sort of life Big Brother, Big Sister. Our company policy states to NEVER put raw meat in the same bag as fresh foods to avoid cross-contamination. We emailed and he seemed pretty cool. My boss got fired for firing me; apparently she wasn't allowed to fire people. But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: That day I man calls saying he is Danyelle (who is the only person who could order on that account.) Service dogs help people function in daily life — and offer companionship to boot. Nobody Puts Baby In A Loaner! There are 100K active ones to choose from. Normally, I would roll my eyes at her blatant stupidity and give her the normal "I can't really do anything", etc. 19. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. Felt bad about it but I just could not even look at the poor guy. The whole garden section was still open, you just had to go through the front door instead of the back gates. I never heard anything else about that situation, but I truly hope they were able to enjoy their trip and her daughter got to meet all the princesses she wanted. There were stains on the carpeting the entire time I worked there. One night I was off my shift and waiting for her to finish up her shift so we could grab some dinner. She hits the basket as I'm turning, and it gets pressed into the side of my arm. 1. And to put the cherry on top, she was made my key account... Getting threatened, told that I needed to "go back to school to learn my job (cashier)", customers constantly arguing with me to price their items higher, demanding to speak to my manager when I won't give them discounts. Customer Service. Before we got started our trainers reminded us to be weary of fraud. This Is Water - David Foster Wallace https://www.youtube.com/watch?v=DKYJVV7HuZw. From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. He would ask me if I liked the pictures, if I had ever tried that position, if I could do that with my body. What is Reddit? One of them told her the item looked 'worn' to him, so he didn’t understand why I was even offering store credit. This was, also, my first day as a manager. COVID-19 FAQs. ", "I was bagging groceries for a customer. I work in an office setting. but this guy called in insistent that he needed to change something on his wife's checks and I told him I couldn't do that and that he'd have to call back during the day. Bad Customer Service Rating For MoviePass. Unfortunately, our registers don't allow for that. 556K views. 1. Your customers deserve the best service possible. Get a laugh out of our collection of call center jokes and funny customer service jokes. While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! In a statement, Amazon denied the allegations: “The vendors we hire to help provide customer service on our behalf are required to adhere to our … These wacky stories … Like, I’m sorry we don’t want your children to get electrocuted???". (I know because I work both front and back regularly) I told him as such and he started to get quite frustrated and kept asking for a pickle wrap. The location I worked at was right next to a huge call center, so most of the daily customers were workers from there. My manager had to keep bringing over bags of apples because she would take one look and say, 'Saw a bruise!' It’s often one extreme or the other when it comes to customer service. That was pretty wild. Customer service: We’ve all been there. Never saw a fatman run so fast when 3 cruisers came flying across the back lawn and a van, Guy got arrested, turns out he had a lot of financial data on his computers that we couldn't retrieve for him through conventional means and turned him to a local PC shop as well....we don't do hardware guy went ballistic and was ready to kill the agent he was speaking with. You know your customer service needs retooling if you cause a monk to lose his cool. After that job I worked for a check printing company on night shift. Hot. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . Mendix Customer Stories & Testimonials - Low-Code Solutions Skip navigation Site Header. * Remember that customer who yelled at you over coupons? while explaining to her how people often lied. Service dogs can support people with physical disabilities through daily tasks. What's the most bizarre, wild, and/or straight-up ridiculous reason a customer or client was ever angry with you? No business owner wants to offer shoddy customer service, but as many consumers may have noticed, plenty of companies may end up doing just that. Customer service and community management. Test your sales humor with these customer service jokes. We are closely monitoring updates to act quickly and following advice from the World Health Organisation and local authorities. [I had a nice scar from that for a long time, but it's almost invisible now, thankfully.]. ", "I worked in the garden center of a home improvement store. I don't know how I objected to taking the order but, it was in fact a woman who sounded like a man. At that Borders, we sold porno magazines. 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. Check out these 25 hot customer service tips to give you an idea: Customer Service Tips 1. I have what some might call 'resting bitch face' and I guess she'd taken it personally. 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